ZIVLI, LLC – PRIVACY POLICY
Last Updated: March 26, 2026
This Privacy Policy describes how Zivli, LLC ("Zivli," "we," "us," or "our") collects, uses, shares, and protects information about you when you use our website (www.zivli.com), mobile application, and related services (collectively, the "Services"). By using the Services, you agree to the practices described in this Policy.
1. Information We Collect
We collect the following categories of information:
• Full name, email address, and phone number
• Billing and payment information (processed securely by Stripe; Zivli does not store full card numbers)
• Health and wellness data you voluntarily enter, such as weight, lab values, symptoms, and lifestyle information
• Communications you send us via email, in-app messaging, or support requests
• Device type, operating system, and browser information
• IP address and approximate location
• App usage data, including features accessed, session duration, and interaction patterns
• Analytics data collected via tools such as Google Analytics
2. How We Use Your Information
We use the information we collect to:
• Create and manage your account
• Deliver and improve the Services, including coaching, group sessions, and educational content
• Process payments and manage billing
• Send transactional SMS notifications you have opted into (see Section 5)
• Send account-related emails and service updates
• Send marketing communications via email, if you have opted in (you may unsubscribe at any time)
• Analyze usage patterns to improve app performance and user experience
• Comply with legal obligations
3. Health & Wellness Data
Zivli is an educational coaching platform and is not a healthcare provider or HIPAA-covered entity. Any health or wellness information you voluntarily provide (such as metabolic data, lifestyle habits, or personal health history) is used solely to personalize your coaching experience and deliver the Services. We do not sell, license, or share this information with third parties for marketing purposes. You provide this information voluntarily and at your own discretion.
4. How We Share Your Information
We do not sell your personal information. We may share your information with:
We work with trusted third-party vendors who process data on our behalf, including:
• Stripe — payment processing (www.stripe.com/privacy)
• Twilio — SMS delivery (www.twilio.com/legal/
privacy)
• Daily.co — audio/video call infrastructure (www.daily.co/privacy)
• Google Analytics — usage analytics (policies.google.com/
privacy)
• Email marketing platforms — for program communications you have opted into
These vendors are contractually obligated to use your data only to provide services to Zivli and in compliance with applicable law.
We may disclose information when required by law, subpoena, or other legal process, or to protect the rights, property, or safety of Zivli, our users, or others.
In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. You will be notified of any such change.
5. SMS Communications
By providing your phone number during registration or checkout and checking the SMS consent box, you expressly consent to receive transactional SMS messages from Zivli. These messages include real-time message and call notifications, session reminders, and account alerts.
Message and data rates may apply. Message frequency varies based on your activity. We do not sell or share your phone number with third parties for their marketing purposes.
6. Cookies & Tracking Technologies
We use cookies and similar tracking technologies to maintain session state, analyze traffic, and improve the Services. You may disable cookies in your browser settings, though some features may not function properly as a result. We use Google Analytics to understand aggregate usage patterns. You can opt out of Google Analytics tracking at tools.google.com/
dlpage/gaoptout.
7. Data Retention
We retain your personal information for as long as your account is active or as needed to provide the Services. If you request deletion of your account, we will delete or anonymize your data within a reasonable period, except where we are required to retain it for legal or legitimate business purposes (such as billing records).
8. Data Security
We use reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, use, or disclosure. However, no electronic transmission or storage system is completely secure. By using the Services, you acknowledge and accept this inherent risk.
9. Your Rights & Choices
Depending on your location and applicable law, you may have the right to:
• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications at any time
• Opt out of SMS notifications by replying STOP
To exercise any of these rights, contact us at support@zivli.com. We will respond within a reasonable timeframe.
10. Children's Privacy
The Services are intended for users 18 years of age and older. We do not knowingly collect personal information from children under 13. If we learn we have inadvertently collected such information, we will delete it promptly.
11. Third-Party Links
The Services may contain links to third-party websites or services. This Privacy Policy does not apply to those third parties. We encourage you to review the privacy policies of any third-party sites you visit.
12. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated Policy on our website with a revised "Last Updated" date. Continued use of the Services after changes are posted constitutes your acceptance of the updated Policy.
13. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact:
Zivli, LLC
Email: support@zivli.com
Website: www.zivli.com
Contact Us
Zivli, LLC welcomes your questions or comments regarding these Terms and Conditions.
Email Address: support@zivli.com